EZ-bot

服務狀態 / Service Status

Service is OFF

AI 個性與聯絡資訊 / Persona & Contact

Tone of voice for the AI character. Keep it short.

Public. Shown to visitors (✉) and used by the AI when they ask how to contact you.

Public. Link to your website contact / message form. Shown to visitors and used by the AI as a clickable option.

Public. Your company’s privacy notice for chat / lead data (required for Japan APPI). Shown as a link in the chat footer.

First message visitors see. Use Auto-translate for other languages, then edit if needed.

Optional button under the greeting (e.g. Book Now, Shopping Cart, Order Now). Every customer can set their own label + URL — no custom coding.

啟用快捷按鈕 / Enable quick action button

AI 功能與行為 / AI Features & Behavior

Optional soft preferences (tone, length, emphasis). Put must-follow instructions in System Prompt / Core Rules below. Example: “Keep answers short. Prefer practical tips over long specs. Friendly but professional.”

Default language for greetings and fallback. Live replies still follow the visitor’s message language.

When enabled, for cooperation / new projects / business opportunities the AI asks for the visitor’s name, phone, email, and intent, then emails the full chat to your lead notification address (never shown to visitors).

Private. Only for internal alerts when a high-intent visitor leaves contact details. Never shown in chat or to the public. If empty, Company Email is used as a fallback.

When a visitor asks how your products fit a new or outside technology (e.g. a newly announced AI model), the AI may use Google Search to understand that tech, then recommend from your knowledge base only. Ordinary product FAQs stay knowledge-base only. Extra Google Search usage may apply.

系統指令/核心規則 / System Prompt/Core Rules

Hard instructions the AI should follow. Example: “Answer compatibility questions with a clear yes/maybe first. Use knowledge-base product links only. Never invent prices or stock.”

外觀設定 / Appearance Customization

Color of the assistant’s replies. The visitor’s own messages stay white on the theme color. The preview bubble updates as you pick. Click Save Settings to apply it on your website.

Drag the slider — the frosted chat panel above updates live. Click Save to apply on your website.

Set desktop and mobile separately. Drag each icon so it does not cover site buttons (for example “back to top”).

桌面預覽 / Desktop
Right · Bottom
your-website.com
手機預覽 / Mobile
Right · Bottom

When enabled, AI replies appear character-by-character instead of all at once.

Interval between characters in milliseconds. Lower is faster.

網站植入設定 / Website Embedding

步驟 1：選擇您的網站平台

步驟 2：網站守護 Site Guard

Secure mode ensures your AI assistant only appears on websites you authorize.

✓ 網站守護：開啟 / Site Guard ON

Code runs only on the URL you enter below.

網站守護：關閉（設定期間）/ Site Guard OFF (while setting up)

Code can run on any website. (Not recommended)

步驟 3：輸入網址並產生程式碼

Enter the full website URL where you want the AI assistant.

CAG 知識庫 / CAG Knowledge Base

EZ-bot uses CAG (Context-Augmented Generation): your AI reads from one merged knowledge context built from site scans, PDF uploads, and extracted text. Each account has 1 GB total storage shared across all of the above plus chat logs. Standard EZ-bot can quote from a price catalog of up to 2,000 products in that knowledge base.

Member Storage (1 GB total per account)

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AI Site Training / AI 知識收集

The large number is how many pages the last learn saved. Re-learn counts the site, then you choose internal or external learning. The new file goes into the CAG. The previous file stays saved.

0

Site learning uses the AI Target Site saved for this account. Change it in AI Core Settings, then save.

Internal learning reads the site in this browser, so leave it open. External learning runs on our side, so you can close this browser. The chat snippet must already be on the site for internal learning.

CAG 知識庫 — 文件上傳 / CAG Knowledge Base — Document Upload

Upload PDFs or spreadsheets to train the AI (max 15 MB per file). Gemini reads PDF, CSV, and TSV; Excel/ODS are converted so every cell is kept. Files count toward your account 1 GB storage limit (shared with site scans, KB text, and chat logs). Standard EZ-bot can quote prices from a catalog of up to 2,000 products in the knowledge base.

檔案管理 / File Management

    Service Brief

    Visitor briefing for the account owner / boss: executive summary first, with optional drill-down links to original message logs. Choose daily, weekly, or monthly — one cadence only.

    Briefing is OFF

    Choose one: daily, weekly, or monthly. Only that cadence is generated and emailed.

    Summaries are written in this language for the boss to read.

    Where to send the Service Brief. Separate multiple addresses with commas. Can differ from the account owner login. Leave blank to use the owner email.

    Link self-corrections

    When the AI writes a product name with the wrong shop URL, EZ-bot checks the knowledge base and fixes the link before the visitor can tap it.

    Message Logs

    PDF export is a certified verbatim transcript for record-keeping: custodian details, session ID, visitor IP, local + UTC timestamps, and a SHA-256 integrity hash. Message text is never translated. Clearing the viewer does not delete saved logs. AI and Human conversations are archived separately; when a human intervenes, the handoff is noted in both logs.

    Usage Report (Your Account)

    Input Tokens (to AI)

    0

    Output Tokens (from AI)

    0

    Total Tokens

    0

    Voice usage (this month)

    No voice usage recorded this month yet.

    Input = prompt, knowledge, and history sent into the AI. Output = the AI’s reply (including thinking tokens when billed as output).

    Usage History (All Months)

    Every saved monthly usage record for your account is kept permanently. Select a month above to open that report.

    Month API Calls Total Tokens
    No usage recorded this month yet.

    Storage Breakdown (Your Account)

    Where your PDFs, scan files, knowledge text, and chat logs sit in Firebase — how much space this account uses.

    Feature Size
    No usage recorded this month yet.

    Usage by Feature (Your Account)

    AI (Gemini) token counts only. “PDF Processing” appears after a PDF is analyzed by AI — stored PDF file size is under Storage above, not here.

    PDF row uses Google’s ~258 input tokens/page estimate for already-processed files when live tracking was empty.

    Feature API Calls Input Tokens (to AI) Output Tokens (from AI) Total Tokens
    No usage recorded this month yet.

    Detailed Usage Report (Your Account)

    Only AI (Gemini) calls made by your account. Not system-wide platform totals.

    Time Feature Input (to AI) Output (from AI) Total
    No usage recorded this month yet.

    System Health

    • API Status: Checking…
    • Database: Checking…
    • Last Checked: N/A

    System Information

    Member Storage (1 GB total per account)

    -

    User ID

    -

    Storage Breakdown

    -

    LLM Version

    -

    Cloud Functions Runtime

    nodejs22

    System Bulletin Board

    Setup Helper

    Dashboard Setup Helper

    Plan 3 only. Guided setup coaches you one setting at a time (with voice). Fix mode helps correct bad AI replies. Other accounts are never affected.

    Real Chat

    Human Chat

    1 seat

    Included

    Assign human agent

    Create multiple agent email/password logins. They compete for your concurrent live seats (Available duty + live human chats). Agents sign in at the Real Chat login page. If Real Chat is offline, visitors stay on standard EZ-bot AI.

    Visitor chat mode

    Chooses how website visitors meet AI vs human. Saves as soon as you pick a mode.

    Agent quick replies

    Preset greetings and frequent replies for your human agents. They appear as one-tap buttons in the agent console (fills the reply box so they can edit before sending).

    # Email Name Status Time card
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