Privacy Policy

Last Updated: September 1, 2025

1. Introduction

EZbot Intelligence ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our EZbot AI service ("Service").

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

• Personal Data: Personally identifiable information, such as your name and email address, that you voluntarily give to us when you register for an account.
• User Content: All data, including PDF files, website text, and configurations, that you upload or provide to the Service for the purpose of training and operating your AI chatbot.
• Usage Data: Information that our servers automatically collect when you access the Service, such as your IP address, browser type, and the pages you have viewed. This includes analytics about your use of the dashboard and your chatbot's performance.

3. How We Use Your Information

We use the information we collect in order to:

• Create and manage your account.
• Provide, operate, and maintain the Service.
• Process your User Content to power your AI chatbot.
• Communicate with you, including sending administrative emails and responding to your support requests.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Prevent fraudulent activity and ensure the security of our platform.

4. Disclosure of Your Information

We do not share, sell, rent, or trade your Personal Data or User Content with third parties for their commercial purposes. We may share information we have collected about you in certain situations:

• With Service Providers: We may share your information with third-party vendors and service providers that perform services for us or on our behalf, such as cloud hosting (Google Cloud Platform) and email delivery.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at ezmaster@ezbot.cloud.

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隱私權政策

最後更新日期：2025年9月1日

1. 前言

EZbot Intelligence（「我們」）致力於保護您的隱私。本隱私權政策旨在說明當您使用我們的 EZbot AI 服務（「服務」）時，我們如何收集、使用、揭露和保護您的資訊。

2. 我們收集的資訊

我們可能透過多種方式收集關於您的資訊。我們可能透過本服務收集的資訊包括：

• 個人資料： 您在註冊帳戶時自願提供給我們的個人可識別資訊，例如您的姓名和電子郵件地址。
• 用戶內容： 您為了訓練和操作您的 AI 聊天機器人而上傳或提供給本服務的所有數據，包括 PDF 文件、網站文本和設定。
• 使用數據： 當您存取本服務時，我們的伺服器會自動收集的資訊，例如您的 IP 地址、瀏覽器類型以及您瀏覽的頁面。這包括關於您使用儀表板和您的聊天機器人性能的分析。

3. 我們如何使用您的資訊

我們將收集到的資訊用於以下目的：

• 建立和管理您的帳戶。
• 提供、運營和維護本服務。
• 處理您的用戶內容以驅動您的 AI 聊天機器人。
• 與您溝通，包括發送管理郵件和回覆您的支援請求。
• 監控和分析使用情況與趨勢，以改善您對本服務的體驗。
• 防止詐欺活動並確保我們平台的安全。

4. 您的資訊揭露

我們不會出於商業目的與第三方分享、出售、出租或交易您的個人資料或用戶內容。在某些情況下，我們可能會分享我們收集到的關於您的資訊：

• 與服務提供商： 我們可能會與為我們或代表我們執行服務的第三方供應商和服務提供商分享您的資訊，例如雲端託管（Google Cloud Platform）和電子郵件發送。
• 根據法律或為保護權利： 如果我們認為為了回應法律程序、調查或補救我們政策的潛在違規行為，或為了保護他人權利、財產和安全而有必要發布關於您的資訊，我們可能會在任何適用法律允許或要求的情況下分享您的資訊。

5. 數據安全

我們採用行政、技術和物理安全措施來保護您的個人資訊。雖然我們已採取合理步驟來保護您提供給我們的個人資訊，但請注意，儘管我們努力，沒有任何安全措施是完美或無法被突破的，也沒有任何數據傳輸方法可以保證不被攔截或其他類型的濫用。

6. 聯絡我們

如果您對本隱私權政策有任何問題或意見，請透過 ezmaster@ezbot.cloud 與我們聯絡。